Privacy policy

This Privacy Policy explains how Ramp Stockist Co (a trading name of Express Matting Services Ltd) ("we", "us", "our") collects, uses and protects your personal information when you visit rampstockist.co.uk or buy from us. Express Matting Services Ltd is the data controller and is registered in England & Wales, Company No. 07000887. Address: Unit 1B, Summit Works, Manchester Road, Burnley, Lancashire, BB11 5HG, United Kingdom.

Information we collect

  • Contact and order details: your name, billing and delivery address, email address, phone number and order history.
  • Payment information: payments are processed securely by Shopify Payments. We do not see or store your full card details.
  • Device and usage information: such as your IP address, browser type and the pages you view, collected through cookies and similar technologies.
  • Messages you send us, such as emails and enquiries.

How we use your information

  • To process, deliver and support your orders, including returns and refunds.
  • To communicate with you about your orders and enquiries.
  • To send marketing emails, only where you have opted in. You can unsubscribe at any time.
  • To prevent fraud and keep our website secure.
  • To meet our legal, tax and accounting obligations.

Legal basis for processing

We process your personal data to perform our contract with you, to comply with our legal obligations, for our legitimate interests in running and improving our business, and with your consent where required (for example, for marketing emails and non-essential cookies).

Who we share your information with

Our online store is hosted by Shopify, which processes data on our behalf. We also share the details needed to fulfil your order with our payment provider and delivery couriers, and with professional advisers or authorities where required by law. Some of these providers may process data outside the UK; where they do, appropriate safeguards are in place. We do not sell your personal information.

Cookies

We use essential cookies to make our website and checkout work and, with your consent, analytics and marketing cookies. You can manage your cookie preferences through the cookie banner on our website or in your browser settings.

How long we keep your information

We keep order records for as long as required for tax and accounting purposes (normally 6 years), and other personal data only for as long as needed for the purposes described above.

Your rights

Under UK data protection law (UK GDPR) you have the right to access, correct or delete your personal data, to restrict or object to its use, to data portability, and to withdraw your consent at any time. To make a request, email sales@rampstockist.co.uk.

Complaints

If you are unhappy with how we handle your personal data, please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

Contact us

Ramp Stockist Co (a trading name of Express Matting Services Ltd)
Unit 1B, Summit Works, Manchester Road, Burnley, Lancashire, BB11 5HG, United Kingdom
Email: sales@rampstockist.co.uk
Phone: +44 1282 270214
Monday to Friday, 08:30 – 17:00 (UK time)